Terms and Conditions

Placing an Order

Once you have placed an order, you will automatically receive a confirmation email. You will receive a further email once your order has been dispatched.

Payment

All payments are made in GB Pounds through PayPal

Delivery

I hold a very small amount of stock, so generally each order will be made specifically for you. Delivery will normally be around 3 weeks from ordering but if you require delivery by a specific date, please let me know.

Deliveries are sent through Royal Mail, First Class, Signed for.

Delivery to UK is free. This includes orders to Northern Ireland, the Highlands & Islands, the Isle of Man and the Channel Islands. Your order should be with you within 1-3 working days after dispatch.

Delivery to Europe £4. Your order should be with you within 3-5 working days after dispatch.

Delivery - Worldwide (destinations served by Royal Mail) £6. Your order should be with you within 5-7 working days after dispatch.

Other worldwide locations Delivery price to be confirmed

You may need to pay import duties or taxes on your international order and there may be customs delays.

Returns

I'm happy to refund any returns within 14 days of you receiving your order if they are sent back in an unused and resalable condition, and the order was not bespoke for you. You will be refunded the full amount that you paid including the original delivery cost but excluding the return delivery cost.

Please carefully repackage your order in the original box and remember to include your contact details. I recommend that you use a trackable service as I can't refund packages that are lost in transit if there is no proof of tracking.

Post returns to: Roslyn Whiting Leathercraft, Rowan, Tweedmount Road, Melrose, TD6 9ST